All questions related to your profile and managing it

• How can I change my password? 412
• I play in several clubs, can I have a single login? 254
• I have a single account across several clubs, how do I choose which club to display? 190
• A family member wants to become a member, can I add them? 142
• How do I book for a family member? 4
• I've lost my password. How can I recover it? 228
• How do I change my profile photo and information? 4
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 10
• How do I set my personal access code? 5
• My data: download, leave the club, delete my account 10
• How do I become a club member online? 11

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 136
• Why are some cells pink on the board? 369
• How can I make a booking 928
• How can I book with a guest? 240
• How can I edit a booking? 189
• How can I delete a booking? 284
• All courts are occupied. Can I join the waiting list? 76
• What payment methods are available to me for a booking? 93
• How to create an open booking 41
• How to join an open match 27
• Where can I find the court access code (door code)? 7
• How do I withdraw from an open match? 9
• How do I view my booking history? 3
• How do I see the weekly schedule? 7
• How do I find and book at another club? 4

How do I register for a camp or a school?

• Sign up for a tennis lesson 93

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 4
• How do I pay for a booking with my wallet? 8
• How do I split the payment with my partner? 10
• How do I use my restaurant vouchers? 3
• How do I view and pay my invoices? 2
• How do I download my certificates? 8
• How do I send money from my wallet to another member? 5

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 3
• How do I join my club's WhatsApp groups? 6
• How do I take part in the Défi-Plugin (challenge tournament)? 7

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 4
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 9
• How do I choose the notifications I receive on my phone? 12
• Where can I find the messages sent by my club? 9

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 6
• The administration home page 11

• Manage access 41
• Manage membership cards 35
• Manage clubhouse 14
• Manage restaurant credit 15
• Manage email sending 13
• Manage invoicing 13
• Manage member groups 15
• Manage registrations 15
• Manage special days 15
• Manage offers 17
• Manage online payments 10
• Manage billing regions 11
• Manage the club manager 16
• Manage challenge tournaments 12
• Manage RFID validation 15
• Manage general settings 14
• Setting up the accounts (general ledger) 9
• Configure EBICS: connect Plugin.ch to your bank 13
• Gate access log 12
• Manage multiple buildings 12

• Create a new court 16
• Manage court groups 31
• Manage booking periods 40
• Manage court usage 22
• List, edit, or delete a court 17
• Manage sports 17
• Close courts 7

• Create a new season 15
• Edit or delete a season 15
• Open the winter season by copying last season 4
• Link a sport to a season 11

• Manage recurrence authorizations 22
• Manage restrictions 20
• Manage subscription type 34
• Create booking prices: per session or per season 4
• Check rates with the rate grid 8
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 13

• Create an item 16
• Assign an item to a member 15
• Edit or delete an item 9
• Delete an item assigned to a member 11
• Import linked items from Excel 10

• Display the member list 25
• Create a new member 39
• View a member's detailed information 18
• Display a member's operational data 11
• Manage member subscriptions 22
• Import member data 8
• Print member cards 11
• Print and export the member list 10
• Charge an item to a member or a group 10
• Link a member to a group 10
• Edit and delete a member 13
• Search for a member 11
• Managing duplicates: merging two profiles 14
• Managing units to be deducted: personalised hours and non-members 14
• Manage Swiss Tennis licenses 8
• Topping up a member's wallet 12
• Find and reactivate a removed member 7
• Issue a certificate for a member 14
• Managing families 15
• Handling erasure requests (GDPR) 8

• Add a new sponsor 13
• Invoice sponsors 17
• Re-invoice sponsors 9

• Assign and remove a role 18
• Roles and access: create and edit a role 20

• Gérer son école de tennis : la marche à suivre 16
• Activating the Lessons module 15
• Creating lesson items 19
• Create, edit, and delete a lesson 16
• Manage lesson groups 17
• Manage lesson enrollments 26
• Prerequisite 27
• Invoice and reminder texts 8
• Teachers' schedule 12
• Grouped payments of registrations (basket) 18
• Change the rate of a registration 19
• Copy a lesson for the next season 6
• Changements en cours de saison 16
• Cancel or make up a lesson 12
• Ce que fait le prof 9
• Prix, membres et non-membres 19
• Paiement en ligne et facturation 10
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 6
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 6
• Placer les élèves automatiquement 5
• Envoyer son planning à un professeur 9
• Préparer le planning de la semaine 4
• Reprendre les groupes de la saison passée 2

• Complete management of equipment rental 16

• Find old invoice groups (archives) 15
• Invoice considerations and display 15
• Create invoices 18
• Send invoices by email 11
• Manage payment reminders 17
• Print invoices 13
• List and search invoices 11
• Edit and delete invoices 18
• Invoicing a membership fee or an item: what's the difference? 8
• Automatic reminders for e-mail invoices 5
• Keeping the accounts with the general ledger 15
• Manage family discounts 17
• Import accounts from Excel 14
• Carry an overpayment over to the next invoice 11
• How invoice dates are calculated 12
• Annuler une facture ou une ligne déjà comptabilisée 10
• Transit accounts for online payments 2
• Cancel a reminder and go back to the original invoice 8

• List of bank payments 14
• Processing via bank files 11
• Process a manual payment 17

• Process installments 14

• Managing bookings in the schedule 47
• Configure and use open matches 15
• Manage the set times 12
• Create a promo code and use it 6
• Refund a fixed-hour session that was released and taken again 7
• Moving a booking and creating a recurrence in the schedule 8
• Creating and managing recurrences 9
• The weekly view and the all-sports view 8
• The cash journal and the history of a booking 7
• Manage cash register prices 13
• Offering items with a booking 11
• Deleted bookings and deletion records 12
• Replace a player on a fixed hour 7
• A fixed hour cannot be added: nothing is displayed 6

• Manage automatic emails 17
• Sending bulk emails 9
• Manage messages 20
• History of sent emails 14
• Writing an e-mail with the editor 6
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 11

• Enable partner search 19

• The statistics dashboard 9
• Invoicing bookings from the statistics 11

• Access the program 21
• Booking by a member 31

• Creating and configuring a lesson 21
• Sign up for a tennis lesson 17
• Managing registrations (administrator) 21
• Managing groups and the schedule 12
• Tennis lesson invoicing 20
• Invoicing check and Youth and Sport export 12

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 13
• Adding and editing an employee 10
• Special cases: minor salary, young people, pensioners, LPP 7
• Running the monthly payroll 11
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 8
• Paying salaries and reconciling them with the bank 11
• Correcting an approved payslip 9
• Salary certificates and annual lists 10

You'll find all the questions about booking without an account

• How can I book if I don't have an account 854
• Where can I find available courts in my area? 121
• How can I edit/cancel my booking if I don't have an account? 136